Contact Center Innovations (CCI) provides consulting services to help our customers develop and implement innovative solutions for contact centers and customer interaction systems. Combining our unparalleled experience and expertise, we can help you navigate through the increasingly complex world of contact center technologies to improve IT systems and dramatically improve your customers’ ability to interact with your company.
Our Consulting Services:
- Customer Access Strategy
- Assessments & Audits
- Performance & Optimization
- Program & Project Management
- Hosted & SaaS Contact Centers
- Outsourcing & Consolidation
- Energy Efficiency & Green Contact Centers
- Social Networking
- Security & Compliance
We can help with technology selection, installation, and integration of:
- Voice Technologies (VoIP, SIP, ACD, IVR, Recording, CTI)
- Call Routing (Intelligent, Skill Based, Least Cost)
- Unified Communications (Multi-Channel Voice, Video, Chat)
- Applications (SaaS, CRM, Workflow, Web Enabled, Help Desk)
- Security (Infrastructure, Application, Compliance)
- Network Systems (WAN, MPLS, IP)
To speak with someone about our services, call us at 480-540-7154!
